Please Note: If a return is initiated by the customer due to an error on their part, delivery charges will not be refundable.
Returns Policy
You may return a product only for the following reasons:
- Wrong product received
- Damaged product
- Expired product received
If you wish to return products due to ordering the wrong items or if you have changed your mind, we regret to inform you that we have a strict no return policy as we maintain high standards of quality and value for our products.
However, if you genuinely wish to exchange your product for something else, the customer will be responsible for covering the delivery fees for both the return and exchange.
Please take your time to read the product descriptions carefully to avoid any inconvenience.
Return Eligibility
Beauty products purchased from Seora can be returned within 7 days of receiving unused products only.
Our return policy lasts for 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
If you receive a wrong product, please contact our customer center immediately. You can email us at info@seora.com or call/WhatsApp us at +971 50 969 3232.
Processing Returns
Returns are generally processed within 2-7 business days from the date of purchase. You will receive an email or WhatsApp confirmation once your return has been processed.